{"id":20,"date":"2025-10-16T11:36:39","date_gmt":"2025-10-16T09:36:39","guid":{"rendered":"https:\/\/freskue.tienda\/?page_id=20"},"modified":"2025-10-16T11:43:15","modified_gmt":"2025-10-16T09:43:15","slug":"reembolso_devoluciones","status":"publish","type":"page","link":"https:\/\/freskue.eus\/eu\/reembolso_devoluciones\/","title":{"rendered":"Pol\u00edtica de devoluciones y reembolsos"},"content":{"rendered":"
\n

Pol\u00edtica de devoluciones y rembolsos<\/h1><\/div>\n\n\n\n

Itzulketak<\/h2>\n\n\n\n

En FRESKUEn<\/strong> trabajamos con productos frescos y perecederos, por lo que las devoluciones est\u00e1n sujetas a condiciones especiales. Queremos que tu experiencia sea excelente, y haremos todo lo posible para resolver cualquier incidencia de forma r\u00e1pida y justa.<\/p>\n\n\n\n

Productos perecederos<\/h3>\n\n\n\n

Debido a la naturaleza de nuestros productos (pescado y marisco fresco), no se aceptan devoluciones ni cambios<\/strong> una vez entregado el pedido, salvo en los siguientes casos:<\/p>\n\n\n\n

    \n
  • El pedido ha llegado en mal estado o deteriorado<\/strong>.<\/li>\n\n\n\n
  • Se ha recibido un producto equivocado<\/strong>.<\/li>\n\n\n\n
  • El paquete presenta da\u00f1os evidentes<\/strong> en el momento de la entrega.<\/li>\n<\/ul>\n\n\n\n

    En cualquiera de estos casos, te pedimos que nos contactes en un plazo m\u00e1ximo de 24 horas<\/strong> desde la recepci\u00f3n del pedido, adjuntando fotograf\u00edas que muestren claramente la incidencia, a trav\u00e9s del correo electr\u00f3nico {email}<\/strong>.<\/p>\n\n\n\n

    Reembolsos<\/h3>\n\n\n\n

    Una vez revisada la reclamaci\u00f3n, te notificaremos por correo electr\u00f3nico si el reembolso ha sido aprobado o denegado<\/strong>.
    Si se aprueba, se procesar\u00e1 el reembolso autom\u00e1ticamente a tu m\u00e9todo de pago original en un plazo aproximado de 3 a 7 d\u00edas h\u00e1biles<\/strong>.<\/p>\n\n\n\n

    Ten en cuenta que el tiempo necesario para que el abono aparezca reflejado puede variar seg\u00fan tu entidad bancaria o tarjeta.<\/p>\n\n\n\n

    Productos no reembolsables<\/h3>\n\n\n\n

    Por razones de higiene y seguridad alimentaria, no se aceptan devoluciones de:<\/p>\n\n\n\n

      \n
    • Pescado y marisco fresco o congelado.<\/li>\n\n\n\n
    • Productos manipulados o abiertos tras la entrega.<\/li>\n\n\n\n
    • Pedidos que no hayan sido conservados de forma adecuada por el cliente.<\/li>\n<\/ul>\n\n\n\n

      Regalos y promociones<\/h3>\n\n\n\n

      Los art\u00edculos adquiridos en promoci\u00f3n o con descuento<\/strong> no son reembolsables.
      Si el pedido fue marcado como regalo<\/strong>, el reembolso se realizar\u00e1 en forma de vale o cr\u00e9dito de compra<\/strong> por el valor del producto.<\/p>\n\n\n\n

      Env\u00edo de devoluciones (solo casos autorizados)<\/h3>\n\n\n\n

      En los casos en que la devoluci\u00f3n sea aprobada, deber\u00e1s enviar el producto a la direcci\u00f3n indicada por nuestro equipo de atenci\u00f3n al cliente.
      Los gastos de env\u00edo de la devoluci\u00f3n correr\u00e1n a cargo del cliente, salvo que el error sea atribuible a FRESKUE.<\/p>\n\n\n\n

      \u00bfNecesitas ayuda?<\/h3>\n\n\n\n

      Si tienes alguna duda o incidencia relacionada con devoluciones o reembolsos, puedes escribirnos a {email}<\/strong>.
      Nuestro equipo te atender\u00e1 lo antes posible para ofrecerte una soluci\u00f3n.<\/p>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"

      Pol\u00edtica de devoluciones y rembolsos Devoluciones y reembolsos En FRESKUE trabajamos con productos frescos y perecederos, por lo que las […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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